Product Troubleshooting FAQ
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How do I defrost my refrigerator?
If your refrigerator or freezer utilizes a manual defrost operating system, it is important to defrost the unit when the frost on the freezer walls reaches 1/8 to 1/4" thickness. This will help to minimize energy consumption and ensure the unit is cooling efficiently. Some units may vary in their design. For best results, consult your specific product's user manual and follow the defrosting instructions. Generally, this process should work safely for most units: 1. Empty the unit, being careful to put stored items in a cooler 2. Turn the thermostat to the OFF position 3. Unplug the unit 4. For refrigerator-freezers with freezer compartments, position a shallow tray under the freezer section to collect dripping ice 5. As the unit's temperature increases and the ice beings to melt, use a sponge or towel to remove water from the walls and floor 6. When all ice has melted, dry the interior with a towel 7. Reconnect the power and set the thermostat to its original setting 8. Allow time for the unit to reach its normal operating temperature before reloading contents DO NOT use a sharp or metallic instrument to remove frost. This may damage the cooling system and will void your warranty. Instead, use the ice scraper included with your appliance.
Why does the door on my new refrigerator stick when closed?
Gaskets on new units may need to be worked in before operating at normal suction.
When should I defrost my appliance?
If your refrigerator or freezer utilizes a manual defrost operating system, it is important to defrost the unit when the frost on the freezer walls reaches 1/8 to 1/4" thickness. This will help to minimize energy consumption and ensure the unit is cooling efficiently.
What is the difference between Summit and Accucold?
Summit is our main brand for residential and hotel appliances. Most units that are branded "Summit" or "Summit Professional" are designed to meet residential standards for use in home settings. Accucold represents our medical and general purpose product line. Products under the Accucold brand are generally designed with special attention towards temperature performance and may include features (such as locks and heat sinks) that are requested by and required in the medical and hospital industry.
Do I need to recalibrate my temperature alarm, thermometer, data logger, or other monitoring equipment?
We highly recommend recalibrating all monitoring equipment as needed, usually every two years. Factors such as room temperature, humidity, dust buildup, and natural wear and tear can cause your temperature sensor to lose some of its accuracy. In addition, certain regulatory groups may have their own standards regarding calibration. For more information on recalibration, email firstname.lastname@example.org.