Service & Support / Product Troubleshooting FAQ

Product Troubleshooting FAQ

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  • Do you carry ENERGY STAR products?

    SUMMIT offers an extensive lineup of ENERGY STAR qualified appliances, with both compact and full-sized refrigerators, built-in dishwashers, and washing machines. To view our residential selection, click here. For units in our medical and general purpose line,  click here

  • How do I know if my product is commercially approved?

    Summit and Accucold carry an extensive collection of products designed for commercial use. These units are listed to ANSI-NSF sanitation standards by one of the main regulating bodies: NSF, UL, ETL, or CSA. Products that meet NSF standards and are commercially listed will usually say "Commercially Approved" in their product preview and on their product page. You can also identify which regulating body has listed the unit on the product page by looking for the specification "Sanitation." 
  • How do I re-calibrate my equipment

    Accucold's ISO certified laboratory provides calibration services for virtually all monitoring equipment. You can send your device and probe back to our facilities, where we will re-calibrate the probe and return it with a new NIST certificate. To learn more, visit
  • What does the Proposition 65 warning mean?

    Appliances could produce or may contain some products which are on a list of substances known by the State of California to cause cancer or reproductive harm. California law requires businesses, including all appliance manufacturers and retailers, to warn customers of potential exposure of such substances, even if the amount of said chemicals is minute. To minimize exposure to these substances, always install, operate, and maintain this product according to the "use and care" manual.
    For a complete list of substances specified by Proposition 65B, click here
    For more information about California Proposition 65B, click here

  • When should I defrost my appliance?

    If your refrigerator or freezer utilizes a manual defrost operating system, it is important to defrost the unit when the frost on the freezer walls reaches 1/8 to 1/4" thickness. This will help to minimize energy consumption and ensure the unit is cooling efficiently.